Returned purchases are available for STORE CREDIT ONLY within 14 days of an in-store purchase or 14 days of the receipt of an online purchase. We do not issue cash refunds.
Item(s) must be in perfect condition with original tags attached, unused & unworn; free of any makeup, deodorant, or stains of any kind; free of perfume or other smells.
Items not available for return include accessories, bodysuits & leggings (due to hygiene reasons) Clearance items are FINAL SALE.
Exchanges will be offered in-store only; exceptions will be considered only if customer agrees to pay all shipping costs.
Threaded/NoraSkye is not responsible for lost or stolen items once shipped.
Damaged items must be reported within 2 days of receiving your order.
To report damaged items, email us at firstname.lastname@example.org. Email must include photos of damages being reported.
*Variations in color due to monitors, lighting, etc. do not qualify as damaged.
Process for Returns
Send email to email@example.com (including order number) to inform us of a return. Email must be sent within 14 days of receiving your order.
Customer is responsible for all return shipping costs. A trackable shipping service or shipping insurance is advised (acceptable options: USPS, UPS, or FedEx).
Return items to:
710 Bank St NE
Decatur, AL 35601
Once received, please allow 2 days for processing. Store credit will be emailed unless requested otherwise.